Common Domain Name Issues

Q: How can I find if my domain’s name servers are set correctly?
A: Go to http://whois.domaintools.com/(yourdomain name here) then scroll to NAME SERVERS section. If the name servers shown there are the ones we indicated in your Maiahost Account Information email, then the settings should be correct!

Q: The name servers shown are not the same as the account info email. What should I do?
A: If we are the domain registrars (you have the domain registered with us), then you should contact our “Domain Management” department via a support ticket from the clients area, otherwise you will have to contact the company where you purchased the domain name.

Q: How long does it take for a new domain to be accessible?
A: Usually few minutes, but if you already accessed that domain before registering it then it might take up to 2 days.

Q: How long does DNS Propagation Delay takes?
A: Depends on your local Internet Provider settings. Usually from about 6 hours up to 48 hours in some rare cases.

Uploading Website to the Server

Q: Where can I find my FTP information?
A: Your Account Information Email contains the root ftp username and password for your account. Note that the server host is your domain name and the port is 21 (standard).

Q: How can I set up new FTP account for my webmaster?
A: Go to CPanel->FTP Manager then Accounts You must enter username and password, as well as folder which this user will be able to see/upload files in. For website only access please use /public_htm/ or / for full access. Note additional ftp users can be created but they have the main domain name of your account added to the username example: username@mydomain.com. Note that if you add ftp account to an Add-on domain then the ftp username will hold the MAIN domain name instead of the new domain.

Q: How can I upload my website files?
A: You have two options, to use FTP Client software (requires installation on your computer), or via the CPanel->Legacy File Manager web based ftp manager.

Q: Which FTP client you recommend?
A: We use FileZilla which can be downloaded free from http://filezilla-project.org/download.php

Q: Where should I upload my website files?
A: In most cases that will be the /public_html/ folder, all parent folders are NOT publicly visible!

Q: Do I need to change my file/folder permissions to 777 in order to be able to upload via PHP/CMS scripts?
A: No, we use system which does not require any permission changes. Our system requires files to be with 644 and folders with 755 permissions otherwise they will show 500 Internal Server Error

500 Internal Server Error and how to fix

Internal Server Errors are generally caused by incorrect File or Folder permission problems. Note that the files should be with 644 permissions (RW on User, R on group and internet) and folders must be with 755 (RWE on User and RE on group and internet). In all cases you should be able to find the exact error cause when you go to the CPanel->ErrorLog. Note that the latest errors are on top.

If you don’t know what to do to fix it, please open support request from our client’s area and a technician will help you fix it.

New Client Frequently Asked Questions

Q: I just subscribed. What now?
A: Usually within few minutes after successful payment you should receive email with your hosting account information subject “Maiahost Account Information”. This email should include all your passwords for your account with us.

Q: How can I access the CPanel before switching my Domain Name’s name servers?
A: Please use the CPanel IP Address or Host Name link from the account information email.

Q: How can I access my account WWW. website before switching the name servers ?
A: You can do so by overriding your computer’s hosts file with the IP we provided you in the account information email. Read tutorial here

Q: How long does it take for a new registered domain name to be fully accessible?
A: If you haven’t accessed that URL before registering it, you should be able to access it immediately after receiving the account information email. Otherwise you may have DNS caching delay which takes up to 48 hours.

Q: How can I register new domain name with Maiahost.com ?
A: Please open ticket to sales and include the domain name you want to register with us. Upon registration validation, we will provide you payment link and register it.

Q: Can I transfer my existing domain name/s to my account with Maiahost.com?
A: Yes you can if the domain is a .com, .net, .org, .info, .net , but the whole transfer takes up to 7-10 days. To request one please open support ticket from our clients area and provide us with the domain name Authorization Code and ensure it is UNLOCKED for transfer.

Q: Where should I upload my website files? To which FTP folder?
A: For the main domain on this account the public visible part is the /public_html/ folder. If you have Add-On domains then their root folders are selected by you during Add-On domain setup.

Q: I’ve added Add-On domain but can’t locate the website folder. Where should I store the files?
A: The root folder for addon domains are selected during the add-on process. You have two options: a) /public_html/addondomain/ or b) /addondomain/ in both cases you should be able to see them if you FTP the account.