Common Pre-Sales Frequently Asked Questions

Q: I would like to register for single account now. Will it be possible for me to upgrade it to multiple and how much will it cost?
A: Yes you can upgrade at any time. We will credit your remaining prepaid period and count it towards the upgrade. Just contact sales when you need to upgrade.

Q: If i begin with monthly billing cycle, can I change any time to quarterly or yearly?
A: Yes, sure, you can change that at any time, just remember to notify us via ticket to cancel the old subscription because all our subscriptions are recurring.

Q: Can I chose CMS to be installed on my account later on?
A: Yes we can install any CMS of your choice later on when you feel ready. You can even install them yourself with a one-click installation using our Softaculos Web Installer.

Q: Do you offer a free website migration?
A: Yes, we can move your website free of charge to your new account with us. Just open support ticket to request it.

Q: How many domains are you allowed to host on one account?
A: Depends on the package. Maia Single is only 1 domain, Maia Multiple (Five), the Semi Dedicated are limited to 50 domains, VPS and Dedicated packages are unlimited domains hosting.

Q: Can I host only a subdomain with your hosting? example my WordPress blog – blog.mydomain.com
A: Yes, if you have control over your DNS zones you can create A record for this subdomain to point to us and use our services only for that subdomian/s. Note that the domain has to be either primary or add-on in order subdomain hosting to work properly.

Q: Can you install non-english CMS scripts as free installation?
A: Not exactly. We can install on some languages similar to English, but for example Chinese and others are too weird for us and we can’t help you. Our technical support staff speaks only English. You can install it yourself if you read the instructions carefully and we can guide you if you translate.

Q: Why the Central Processing Unit utilization?[/B]
A: CPU for short is the data processing industry standard measurement. Since software uses CPU to process website page generation we use the same unit to measure web hosting account shares.

Q: What is Shared Resources Cap?
A: Maia Single package is one equal share out of 200 accounts sharing the same server box. Maia Five is one out of 100.

Q: What is the allowed CPU share?
A: You are allowed to use your fair share of currently active CPU. Maia single is limited to 10,000 cpu seconds per day which means that if your website uses a lot of CPU time then you need to get the package that fits you right and leaves some room for growth.

Q: How fast are your web hosting servers ?
A: We invest the larger portion of the web hosting fee in highest quality server and networking equipment in order to provide you with the best possible service. All our servers are ULTRA-FAST and we guarantee fastest page loading speeds in the industry.

Q: What is the best deal right now?
A: Currently our pre-paid packages are cheapest. One year prepaid is about 50% cheaper compared to month-to-month payments. The longer the term the cheaper the price per month.

Q: I need custom hosting plan. Can you do it?
A: Yes, we can offer slight variations of the current plans based on what we have in stock. Please contact sales via live chat for more info.

Q: I need to have SSL certificate for my shopping cart. What do I need?
A: You need a) the SSL certificate itself and b) dedicated IP address for your account.

Q: Is dedicated IP included in the Maia Single or Multiple Packages?
A: No, dedicated IP is add-on purchased separately. It is only included in the VPS and Dedicated Packages by default.

Q: I would need dedicated ip address. How do I set it up?
A: We offer dedicated IPs as add-on to your accounts. They are charge $2 per month on top of your hosting package fee

Q: I am to buy more accounts with you. Can they be on separate Class C networks? (for SEO needs)
A: Yes, we can arrange that all your accounts (note accounts not domains) to be on separate servers.

Q: What brand of Server Harware is Maiahost using?
A: We’re premium partner with DELL. Most of our servers currently are top industry standard Dell Blade racked servers.

Q: Where are your servers/data center located?
A: Our DC is on the largest internet backbone in the Chicago, IL and Los Angeles, CA. We have optic backbone connections to all major ISPs in the world.

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